Privacy Policy

1. Introduction

MSK Tours And Travels Private Limited ("MSK Tours", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website msktoursandtravels.com, use our services, or communicate with us via WhatsApp, phone, or email.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, passport details (for bookings), travel preferences, and payment information.
• Booking Information: Travel dates, destinations, number of travellers, special requirements, and itinerary preferences.
• Communication Data: WhatsApp messages, emails, and call records related to your bookings and inquiries.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.
• Marketing Data: UTM parameters, referral sources, and campaign information from advertisements.

3. How We Use Your Information

• To process and manage your travel bookings and reservations
• To communicate with you about your trips, payments, and itineraries via WhatsApp, email, or phone
• To send booking confirmations, payment reminders, and trip updates
• To improve our services and customer experience
• To send promotional offers and travel deals (with your consent)
• To comply with legal obligations

4. WhatsApp Business Communication

We use the WhatsApp Business API to communicate with you. By providing your WhatsApp number, you consent to receiving:

• Booking confirmations and updates
• Payment reminders and receipts
• Trip itineraries and travel information
• Promotional messages (you can opt out at any time by replying "STOP")

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Hotels, airlines, and transport providers to fulfil your bookings
• Payment processors for secure transactions
• Government authorities when required by law (e.g., visa processing)

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment data is processed through secure, encrypted channels.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 7 years for tax and legal compliance.

8. Your Rights

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent at any time

9. Contact Us

For any privacy-related queries or requests, contact us at:

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.